Taylor Guitars opens US-based Factory Service Center 04-Aug-09
Here's the press release from Taylor in full...
With 35 years of quality guitar-crafting expertise, industry-leading design, and a myriad manufacturing innovations, Taylor Guitars is answering the call for quality repairs and knowledgeable service from players of all makes and models with its new Factory Service Center.
Located on the Taylor Guitars campus in El Cajon, California, the Taylor Factory Service center is staffed with world-class repair technicians whose extensive working knowledge of guitar-building techniques and precise attention to detail enable them to bring any brand of guitar back to great playing condition. Using the advanced tools and machinery of the Taylor factory, Taylor's repair techs give each guitar the signature "Taylor touch" to remedy distress that may range from normal wear-and-tear to extreme guitar damage. For guitars in need of a periodic tune-up, the Service Center offers four comprehensive guitar maintenance packages: Refresh, Revive, Renew and Rejuvenate, all designed to restore the guitar to its optimum health.
Taylor Vice President of Customer Service and Repair David Hosler emphasizes that Taylor's passion for guitar quality extends over the entire life of a guitar, noting that a well-cared-for guitar can bring a player many decades of inspiring music. "As any player knows, a quality repair by a knowledgeable repairman can make all the difference in restoring a guitar to its ultimate playing state," Hosler says. "With the resources of the Taylor Guitars factory and the know-how of our service techs, whether it's a quick tune-up or a completely new top, the Service Center will return your guitar to tip-top shape."
Taylor owners wary of shipping their prized guitars can rest assured that our service technicians offer instructions to ship it safely. Taylor guitars are returned in the company's specially engineered shipping carton, which features custom inserts that cushion the guitar to give it the best support possible during shipping.
Open Monday through Friday from 8:30 a.m. to 4:00 p.m., the Factory Service Center is located at 1900 Gillespie Way, in El Cajon, California. Players who visit the Factory Service Center will be greeted in a storefront that stocks a variety of popular Taylor parts, including the solderless, "plug and play" pickups for the SolidBody Classic electric guitar, as well as accessories and apparel from TaylorWare, the company's line of Taylor-branded items.
For the travel-worn guitars of gigging troubadours, the Factory Service Center is currently offering its Refresh package at a special rate. Taylor's repair technicians will restore a guitar to its proper humidity level, adjust the tuners, clean and condition the fretboard, and adjust the truss rod. With a thorough cleaning and polishing and a new set of Elixir strings, the guitar's travel travails will all be remedied. Now through August 31, the Refresh package is offered at a special introductory price of $75. To schedule service, please call 1-800-943-6782 between the hours of 8:00 a.m. to 4:30 p.m. More information: