Waves Announces Tech Support Live Service

Company expands support for live and studio markets      25/04/13

Waves Announces Tech Support Live Service


As part of the company's ongoing efforts to serve its ever-growing user base, Waves Audio has announced new extended tech support hours. They believe that the extended tech support service will help end users resolve issues in both the live and studio market sectors.

A spokesperson told us, "As the number of front-of-house and monitor engineers using Waves has expanded dramatically worldwide over the past several years, there has emerged a growing need for ultra-responsive technical expertise which can provide immediate assistance to users who need to solve live sound issues in real time. Waves Live users, working with everyone from up-and-coming local acts to megastars such as Rihanna, Bruce Springsteen, Coldplay and Beyoncé, simply cannot afford equipment downtime. In live sound, there are no second takes; performances have to take place without a hitch, night after night. And in the studio sector, Waves will continue to provide its high level of customer support, with increased hours and additional personnel. With these concerns in mind, Waves Tech Support is now available all week long."

Waves Tech Support is now available at the following hours:

  • Sunday through Thursday: 4:00 a.m. – 12:00 midnight (EST)
  • Friday: 9:00 a.m. – 12:00 midnight (EST)
  • Saturday: 4:00 a.m. – 12:00 midnight (EST)


Customers may contact Waves Tech Support via:

  • Email: Accessing their Waves account and clicking Tech Support.
  • Phone: 1-865-909-9200 ext. 1
  • Fax: 1-901-328-6358


More information:

 

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