Access launch web-based support chat room 23/05/03
It's a good idea this, having a dialog with a live expert, greatly enhances the support process and not only that, it's a lot cheaper than a phone call! Access have just opened their online chat facility, offering support during buisness hours (9am-6pm European time).
Instead of offering standard telephone and email based customer support only, a
dedicated chat room has been opened to assist users live.
product director of Access Music says: "We always received a very
enthusiastic user feedback on our customer support. The new chat will reduce
the response time to an email support enquiry from a couple of hours to a
couple of seconds. We are working on 24/7 live support but for now we only
can guarantee the presence of a product supporter within our standard
The chat room can be found here: